Terms of Sales

TERMS OF SALES

Mont Libre - Campsite & Cottages***

Rental stay in Cottage or Pitch

Contact details of the Provider:

Campsite Le Mont Libre – Campsite & Cottages
SAS Les Grandes Maisons - Siret number: 908 541 055 00012, RCS de Cusset

10 road of the building, 03800 Gannat

Tel: 06.22.64.80.92 - email:sara@camping-gannat.com

Website :www.camping-gannat.com

DEFINITIONS:

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: seasonal accommodation or pitch rental.

ACCOMMODATION: Tent, caravan, recreational mobile home, apartment and light recreational accommodation.

ARTICLE 1 - SCOPE

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Le Mont Libre – Camping & Cottages campsite, operated by SAS Les Grandes Maisons, to customers not professionals (“Customers” or “the Customer”), on its website www.camping-gannat.com or by telephone, post or electronic mail (emails), or in a place where the Service Provider markets the Services.

The main characteristics of the Services are presented on the website www.camping-gannat.com or in written form - paper or electronic - in the event of a reservation by means other than a remote order. The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other Services marketing channels.

These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date the Customer places the Order. Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.

Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential to the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and proving his identity, to: Le Mont Libre – Camping & Cottages, 10 route de the Building, 03800 Gannat.

The Customer declares to have read these General Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before the implementation of the online Order procedure, as well as the general conditions of use of the website www. .camping-gannat.com, or, in the case of a reservation outside the Internet, by any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Customer selects on the site or informs on any document sent by the Service Provider of the services he wishes to order, according to the following methods: the Customer informs the service provider of his wishes concerning his stay: period, number of people and ages, type desired accommodation (rentals or pitches), any additional services. The request is then studied by the Service Provider, who will send the Customer, after validation or adjustment of his request, a reservation option accompanied by the contract and quote drawn up from the information provided. It is the Client's responsibility to verify the accuracy of the Order and immediately report any errors to the Service Provider. The Customer then has a period of 8 days from receipt of the mail (electronic or postal) to confirm the said order, by returning the rental contract duly completed and accompanied by a deposit of 30% of the total rental amount.

The Order will only be considered final after the Service Provider has sent confirmation of acceptance of the Order to the Customer, by e-mail or post, or by signing the contract in the event of a reservation directly at the premises where the Provider markets the Services.

Any Order placed on the website www.camping-gannat.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider. All Orders are nominative and cannot, under any circumstances, be transferred.

ARTICLE 3 – PRICES

The Services offered by the Service Provider are provided at the prices in force on the website www.camping-gannat.com, or on any information medium of the Service Provider, when the Customer places the order. Prices are expressed in Euros, excluding and including tax.

The rates take into account any reductions that may be granted by the Service Provider on the website www.camping-gannat.com or on any information or communication medium.

These rates are firm and non-revisable during their period of validity, as indicated on the website www.camping-gannat.com, in the email or in the written proposal addressed to the Customer. Beyond this period of validity, the offer lapses and the Service Provider is no longer bound by the prices.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It is to be paid when paying for the Service and appears separately on the invoice.

ARTICLE 4 - PAYMENT CONDITIONS

4.1. DEPOSIT

Amounts paid in advance are installments. They constitute an advance on the total price owed by the Customer. A deposit corresponding to 30% of the total price of the supply of the Services ordered is required when the Customer places the order. It must be paid upon receipt of the final rental contract. It will be deducted from the total amount of the order. It will not be subject to any reimbursement by the Service Provider in the event of cancellation of the stay by the Customer less than 7 days before the scheduled arrival date (except in the cases provided for in article 6.4 of these general conditions). For accommodation rentals, the balance of the stay must be paid in full 7 days before the arrival date (under penalty of cancellation of this rental). For pitch rentals, the balance of the stay must be paid in full on the day of arrival.

4.2. PAYMENTS

Payments made by the Customer will only be considered final after effective collection of the sums due by the Service Provider.

In the event of late payment and payment of sums owed by the Customer beyond the time limit fixed above, or after the date of payment appearing on the invoice addressed to the latter, late payment penalties calculated at the rate of 5 % of the amount including tax of the price of the provision of the Services, will automatically and automatically be acquired by the Service Provider, without any formality or prior formal notice.

Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Service Provider would be entitled to bring, in this respect, against the Customer.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations. after formal notice remained without effect.

ARTICLE 5 - PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

Cottage accommodation can be occupied from 4:00 p.m. on the day of arrival and must be vacated by 12:00 p.m. on the day of departure.

The pitch can be occupied from 12:00 on the day of arrival and must be vacated before 12:00 on the day of departure.

The accommodations and pitches are provided for a determined number of occupants for rental and cannot under any circumstances be occupied by a greater number of people.

Any change in the number of people initially provided for in the rental contract must be reported the same day to the Service Provider's reception service. All rentals are nominative and cannot under any circumstances be sublet or transferred.

Accommodation and pitches will be returned in the same state of cleanliness as on delivery unless the option for a cleaning service is activated. Otherwise, the tenant will have to pay a lump sum of 80 € for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant's expense.

The inventory statement at the end of the lease must be strictly identical to that at the start of the lease.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit may be required from the Customer on the day of arrival, payable by check, cash or credit card imprint.

This deposit does not constitute a limit of liability.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CUSTOMER

No reduction will be granted in the case of late arrival or early departure.

6.1. MODIFICATION

In the event of modification of the dates, the Service Provider will endeavor to accept requests for modification of dates as far as possible within the limits of availability, and this without prejudice to any additional costs; it is in all cases a simple obligation of means, the Service Provider cannot guarantee the availability of a location or accommodation, or of another date; an additional charge may be requested in these cases.

Any request to reduce the duration of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.

In the absence of a written message from the client, stating that he had to postpone the date of his arrival, the location becomes available 24 hours after the date of arrival provided for in the contract, and full payment for the services remains required.

6.2. INTERRUPTION

A premature departure cannot give rise to any reimbursement from the Service Provider.

6.3. CANCELATION

In the event of cancellation of the Reservation by the Customer less than 7 days before the scheduled arrival, an amount equal to half of the total stay remains due by the Customer.

Any cancellation must be confirmed in writing.

In the event of cancellation for reasons incumbent on the Service Provider, the Customer will be reimbursed for all sums paid.

6.4. CANCELLATION IN CASE OF PANDEMIC

6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the booking of the stay will be reimbursed within 30 days . The Service Provider cannot, however, be held to additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.

6.4.2. By way of derogation from the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, travel ban, closure borders), even though the campsite is able to perform its obligation and welcome Customers, the Service Provider will give rise to the reimbursement of sums paid in advance.

ARTICLE 7 - CUSTOMER OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE

The Customer hosted on a site or in accommodation must be insured for civil liability. A certificate of insurance may be requested from the Customer before the start of the service.

7.2. ANIMALS

Pets are accepted (excluding dogs of category 1 and 2), under the responsibility of their masters, for the flat rate indicated in the Service Provider's prices.

7.3. INTERNAL RULES

Rules of procedure are displayed at the entrance to the establishment and at reception. The Customer is required to read and respect it. It is available on request.

ARTICLE 8 - PROVIDER'S OBLIGATIONS - WARRANTY

The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or execution of the Services ordered.

In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.

The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 48 hours of the finding, by the Service Provider, of the defect or defect. Reimbursement will be made by crediting the Customer's bank account or by bank check addressed to the Customer.

The Service Provider's guarantee is limited to reimbursement of the Services actually paid for by the Customer. The Service Provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.

The Services provided via the Service Provider's website www.camping-gannat.com comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of the article L221-28 of the Consumer Code.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Service Provider, drafter of these presents, implements the processing of personal data which has the legal basis:

Either the legitimate interest pursued by the Service Provider when pursuing the following purposes:
- Prospecting
- Managing the relationship with its customers and prospects,
- The organization, registration and invitation to events of the Service Provider,
- The processing, execution, prospecting, production, management, follow-up of customer requests and files,
- Drafting documents on behalf of its clients.

Either compliance with legal and regulatory obligations when implementing processing for the purpose of:
- Prevention of money laundering and terrorist financing and the fight against corruption,
- billing,
- Accountability.

The Service Provider only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force. In this respect, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to storage obligations or limitation periods.

In terms of preventing money laundering and terrorist financing, the data is kept for 5 years after the end of the relationship with the Service Provider.

In terms of accounting, they are kept for 10 years from the end of the accounting year. Prospect data is kept for a period of 3 years if no participation or registration in the Service Provider's events has taken place. The data processed is intended for the authorized persons of the Service Provider.

Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have a right of access to data concerning them, rectification, interrogation, limitation, portability, 'erasure.

The persons concerned by the processing implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right of opposition to commercial prospecting.

They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above:

By e-mail to the following address: E-mail address
By post to the following address: Last name, first name Company name Postal address accompanied by a copy of a signed identity document.

The persons concerned have the right to lodge a complaint with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website www.camping-gannat.com is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.

Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Client) with a view to providing the Services to the Client. The Client is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider, who may condition it on financial consideration.

The same applies to names, logos or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.

ARTICLE 12 - APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the resulting operations are governed by and subject to French law. These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 13 – DISPUTES

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law. The Customer is informed that he may in any case have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution. In particular, he may have free recourse to the Consumer Mediator (being validated by the CECMC) whose contact details are available on simple request to the Service Provider.

ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:

The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
The price of the Services and related costs;
Information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context;
Information relating to legal and contractual guarantees and their methods of implementation;
The functionalities of the digital content and, where applicable, its interoperability;
The possibility of resorting to conventional mediation in the event of a dispute;
Information relating to the terms of termination and other important contractual conditions.

The fact for a natural (or legal) person to order on the website www.camping-gannat.com implies full and complete acceptance and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Service Provider.